Reservation Policy

Cancellation policy for reservations outside dates and special periods.


  • 15 days prior to check-in: full refund of the amount paid within 15 calendar days;

  • Between 14 and 07 days prior to check-in, 70% of the amount paid will be refunded within 15 calendar days;

  • From 06 days prior to the start of check-in, THERE WILL BE NO REFUND OF THE PAYMENT AMOUNT

* (will be charged the value of DOC for all amounts refunded)

** (The request for cancellation must be made officially via email and the date of submission of the request will be the reference point for the analysis of the return of the amount paid).

*** Cancellation policy DOES NOT cover reservations made with non-refundable rate regardless of the date the cancellation is requested.

Cancellation policy for reservations for Christmas, New Year's Eve, Carnival, extended holidays and includes nights of reservation before or after the period.


  • 30 days prior to check-in: full refund within 21 calendar days from the date of request;

  • Between 29 and 11 days prior to check-in, 50% of the amount paid will be refunded within 21 calendar days from the date of the request;

  • 10 days prior to check-in, THERE WILL BE NO REFUND OF THE AMOUNT PAID




* (you will be charged the DOC amount on all refunds)

** (the request for cancellation must be made officially via email and the date of submission of the request will be the reference point of analysis for the return of the amount paid).

Reservation cancellation policy for groups occupying at least 5 accommodations or family in this same condition, or events such as weddings or any celebration that involves groups.


  • Requests with up to 30 days prior to check-in will be subject to a fine of 40% on the package price. Exceeding this deadline, the collection will be done as follows:

  • Between 29 and 21 days prior to check-in, 50% of the amount paid will be refunded;

  • Between 20 and 11 days prior to check-in, 25% of the amount paid will be refunded.

  • 10 days prior to check-in, THERE WILL BE NO REFUND OF THE AMOUNT PAID




* (you will be charged the DOC amount on all refunds)

** (The request for cancellation must be made officially via email and the date of submission of the request will be the reference point for the analysis of the return of the amount paid).

Cancellation without cancellation - "no show":

Non-attendance without prior written notice (e-mail), on the expected date of arrival, will be considered "no show" (withdrawal without cancellation). The vacancy will remain available for 24 hours, from the time of entry. After this period the reservation will be canceled (with retention of 100% of the amount paid), making the vacancy available to another interested party. THERE WILL BE NO REFUND OF THE PAYMENT AMOUNT.

Withdrawal after entry:

The cancellation of stay upon arrival or after entry into the hotel, as well as early departure for any reason SHALL NOT GIVE RIGHT TO ANY TYPE OF REFUND, REFUND OF MONEY OR CREDIT ON NEW DAILY, resulting in the total loss of the amount paid for the package or daily .

Policy Children (01 child per couple)



  • Less than 4 years old: free (cot or child bed)

  • From 4 to 12 years old: extra bed + 20%

  • Above 12 years: TRIPLE fee will be charged

There are no more than 3 people in the same bungalow

Except in the family bungalow.